Return & Refund Policies

Last Updated: May 2026

We want you to love your experience with OMNIFY CART. If you are not completely satisfied with your purchase, we are here to help with a straightforward, transparent return and refund process.

1. 30-Day Exchange Window

You have 30 days from the date you receive your package to request a exchange. To be eligible for a exchange, your item must meet the following criteria:

  • It must be unused, unwashed, and in the exact same condition that you received it.

  • It must be in its original packaging, including all tags, inserts, and accessories.

  • You must provide a valid proof of purchase or order number.

2. Non-Exchangable Items

Due to hygiene and safety regulations, certain products are exempt from being returned once opened. These include:

  • Opened or used cosmetics, skincare, and hair care items.

  • Personal care or intimate hygiene products.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If an item is defective, damaged, or if you received the wrong product, contact us at support@omnifycart.com within 48 hours of delivery.

  • Please include your order number and clear photos or a short video showing the damage/defect.

  • Once verified, we will issue a brand-new replacement or a full refund at absolutely no extra cost to you.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Email our customer support team at support@omnifycart.com with your order number and the reason for the return.

  2. If your return is accepted, our team will provide you with the correct return shipping address and instructions.

  3. Note: Do not send your purchase back to the sender address listed on the shipping label. Returns sent back without prior authorization or to the wrong address cannot be processed.

5. Return Shipping Costs

Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refund Processing Time

  • Once your return is received and inspected by our fulfillment center, we will send you an email confirming receipt and notifying you whether the refund has been approved.

  • If approved, your refund will be processed immediately and automatically applied to your original credit card or payment method.

  • Please allow 5 to 7 business days for the refund to reflect on your statement, depending on your financial institution.